Learn more about Safe Banking Tips
January 2020 - Never give out your passwords or PIN via phone or text.
Scammers are sending fake texts and making fraudulent phone calls posing as Macatawa Bank and other local financial institutions claiming there has been fraud on an account. Macatawa Bank has not experienced any data breaches. The scammers may say they have your personal information and ask you to verify it, giving you a false sense of security. Remember Macatawa Bank will never ask you for passwords or your ATM PIN. Never give that information out. The call or text might say: “ATTENTION. Fraudulent activity has been detected on your account. Act Now.” These calls and texts can be very convincing.
Here is how to avoid falling victim to this scam:
Verify the issue
Do not trust a phone number provided to you in a phone call or text. Look up the bank’s phone number online or on your statement and call us directly to verify if there is an issue. Log into your online banking account so see for yourself if any fraudulent activity has occurred on your account.
Never give out personal information
We will NEVER ask you for your password or PIN.
Be cautious of links sent via text
Scammers might send a fraudulent text message that looks like it’s from Macatawa Bank. They might ask you to enter your account information. If you enter it, the scammers then have access to your accounts online. Do not trust links texted to you.
If you think you have fallen victim to this scam, call our Customer Care team at (877) 820-2265.
Sept 2018 - Scammers pose as MasterCard® to gain debit card information.
Scammers are calling consumers posing as MasterCard, claiming that MasterCard has blocked their debit card due to fraud and asking consumers to push 1 for their Security Department. When the consumer pushes 1, they are prompted to input their Debit Card number. A legitimate fraud alert phone call would never require you to enter your Debit Card number. If you have fallen prey to this scam please contact our Customer Experience team by calling 877-820-2265 so they can close your card and order you a new one to prevent fraudulent charges to your account.
Sept 2018 - Scammers have been targeting Instagram to recruit victims.
What is happening? Scammers are making large deposits to Instagram account users' bank accounts. The check appears to be from a reputable company. The consumers are then withdrawing funds from their bank accounts. When the check is found to be fraudulent the consumer must repay the funds.
- When something seems too good to be true, it probably is. Be cautious. Trust your instincts.
- Never give out your personal information, social security number, bank card numbers, PINs or online banking login credentials.
- Many scammers try to create a sense of urgency or threaten your safety or the safety of those you love.
- Scammers know how to appeal to your emotions. They know when feelings are involved, defenses go down.
May 2018 - Mortgage Scam
Postcards are being sent to individuals, said to be Macatawa Bank mortgage or equity loan customers, asking for a return call regarding an important matter relating to the loan. The card includes a “Mortgage ID #” and references “Mortgage Protection Services” in the footer. This organization is in no way associated with Macatawa Bank and you’re encouraged to ignore their attempts to engage with you.
Mortgage and equity loan information is a matter of public record. No data or systems have been breached at Macatawa Bank.